Frequently Asked Questions

To get the estimated shipping cost, you can click on "my cart" (top menu - after you have items in your cart) and the bottom middle of the page has a box "estimated shipping" and you can enter your country info there (it will be based on the items you have in the cart), then click on the green "Get a Quote" button the different shipping option with cost will show under the green "Get a Quote" button. Then just click on the green "Update Total" button after you select the shipping method you want and it will show up on the right side under subtotal etc...

Estimate Shipping BoxEstimate Shipping Box

If you placed an order and you encounter an issue while it takes you to paypal for payment, do not try and place another order. Just use the contact form and inform me with the order # and I will send you a paypal payment request which usually solves this issue. If you want to try and place another order, please make sure to cancel the original order you've placed first

Orders are sent from Texas, USA. 

If you are experiencing issues viewing the site or going through purchasing steps due to browser problems, you can do the following:

1. update to the newest version of browser or try different browsers. Usually trying a different browser resolves any issues. It is because sometimes different browsers have different settings for each different user.

2. use contact form and I will provide you with an alternate way to purchase things.

The stamps are from different manufacturers and it is recommended that you use the stamps only for personal hand stamping projects.

For the MT brand, the size will be 10m in length going forward. The reason being that it is the decision of the MT company and because there is an exclusive distributor for the US and all the washi tape from this brand will be 10m in length for legitimate vendors. Other brands will remain at 15m unless noted otherwise.

International orders take average of 9-15 business days. So sometimes it can be faster and sometimes it can take longer. Most delays would be due to customs clearance. Once the package is cleared is when it goes to your post office for delivery. Also keep in mind that during holiday seasons, there may also be delays since it's the busiest time of the year for customs and the post office.

Shipments are usually made within 2-3 days after order is placed with exception to Friday and weekends. If the order status says "processing", it does not necessarily mean that it has not been shipped. Shipment is kept track of using Paypal, so the best thing to do is look for Paypal email that informs you of the order shipment or check the Paypal transaction. The website status is updated when I have time. During Holiday seasons, this may not be as frequent. If you can't find the paypal email or see the paypal transaction status, then feel free to send a message using the contact form.

I've set most items for maximum of 3 allowed to be added to the cart. This helps me keep track of inventory and decreases the chance that I will oversell something. It doesn't have to mean I only have 3, although sometimes an item might be low in stock. If you need something in quantity higher than 3, feel free to use the contact form to let me know and I'll check the stock and will let you know if more than 3 are available.

You can check the customer service page for more detailed shipping information:

For US purchases it takes about 3-5 business days after the order is shipped.

For international orders, it takes average of 9-15 business days after order is shipped, which means it can be faster or it can take longer. Mostly depending on how quickly your country's customs clear your package.

The above is the shipping time after a package goes out, so remember that there is also processing time which is usually 2-3 days after the order is received and payment has been confirmed.

***Holiday season may differ and may take longer, so please keep that in mind.

Just send an email and attached your photos. Include any info you want to include on the detail page of the project including (but not a must): name, url to your site or blog, a short description of the project or about yourself. **Not all projects will be approved. 

Since the creations gallery is an area for customers who has purchased here, you have the email address from the order confirmation email.

Check out the fun specials page for on going specials. Coupon codes must be used for the specials to apply including any qualifying free shipping special.

Currently, I do not offer wholesale.

This depends on the cart expiring time. Also depends on how your browser cookie works especially if you are on a PC. For some, it is also because you were logged into your account when adding the items and if you were logged off, then the cart will appear empty. If you log back into your account, you should see your items in your cart still! If you are shopping as a guest, the cart session will empty after a certain time. So being registered/logged in will help keep your items in your cart longer. Hope that helps!

No, doing so is illegal here, therefore it cannot be done. Declaring the actual value will also proof the content of the package for various reasons. Especially when insurance might be applied. Please read the customer service page for more info on possible customs/duty charges from your country's customs office.

Yes, whether you have a PayPal account or not, you can use your credit card. Check Credit Card Instruction page for details on how to use your credit card without a PayPal account and how to use it if you do have a PayPal account.