Shipments are usually made within 2-3 days after order is placed with exception to Friday and weekends. If the order status says "processing", it does not necessarily mean that it has not been shipped. Shipment is kept track of using Paypal, so the best thing to do is look for Paypal email that informs you of the order shipment or check the Paypal transaction. The website status is updated when I have time. During Holiday seasons, this may not be as frequent. If you can't find the paypal email or see the paypal transaction status, then feel free to send a message using the contact form.